Customer Service Representative

Description

JOB BRIEF:

We are a take-out/delivery restaurant looking for a well spoken, organised & responsible customer service rep with the ability to multitask. Candidates must be able to provide a first class customer service experience through effective customer relations and point of sale interaction. Job duties include taking and entering customer food/drink orders, tracking order status and effectively communicating necessary updates to the customers.

RESPONSIBILITIES:

• Taking customer orders via phone call, text messages or whatsapp.
• Attending to walk-in customers by taking their orders & payments.
• Handling customer complaints by actively listening, understanding and providing solutions within a good time frame.
• Punching orders accurately into the Point of Sale system.
• Confirming customer payments then sending their orders to the kitchen.
• Communicate required updates to customers regarding their order status.
• Maintain a good, positive & professional attitude when communicating with customers.
• Ensure customer satisfaction by offering excellent customer service always
• Communicate/coordinate with colleagues respectfully.

REQUIREMENTS:

• 1 year minimum Customer Service experience.
• Minimum of high school diploma required.
• Excellent communication skills.
• Ability to work under pressure.
• Ability to speak and type correct English.
• Ability to multitask in a very fast paced environment.
• Candidates must reside on the island (Lekki).
• Must be flexible and can work some weekends and public holidays.
• Ability to prioritise assigned duties & manage time effectively.
• Ability to stay calm and remain polite when dealing with angry customers.
• Candidates must have basic computer / POS system knowledge.
• Candidates must be success driven and keen to learn new things.

Job Type: Full-time

Salary: ₦50,000.00 - ₦70,000.00 per month

Application Deadline: 05/02/2023